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Policies

We ask that you prepay 50% of your stay, either by check or credit card. The balance may be paid by Mastercard, Visa, Discover or Traveler's Check upon arrival. We are not able to take checks for reservations that are made within two weeks of arrival date, or for balances paid upon arrival. You will receive a refund on non-holiday dates only if we are able to re-book your room if you cancel within 2 weeks of your arrival. There is always a $25 cancellation fee and a two-night minimum stay on weekends.

We can accommodate a third party for an additional $25 per night. In this instance the bed will be a foam twin mattress pad on the floor, approximately 4" in thickness. This floor pad will be made up with cotton sheets, comforter and/or blankets, and feather pillows.

Check-in time is flexible to accommodate your traveling schedule, though we do prefer check-in after 2 pm. Please make advance arrangements for arrivals after 6pm. Check-out time is 11am. Please, no smoking inside the inn. Rates do not include room and sales taxes.



CANCELLATION POLICY:
-There is a 50% deposit to confirm your reservation, with the balance due upon arrival. One night stays require full payment in advance.
-Cancellations require 14 days notice prior to arrival for full refund of deposit.
-Refund of deposit is subject to a $25 cancellation fee.
-If you cancel with less than 14 days notice and we are able to re-book your room, we will refund your deposit, less the cancellation fee. If we are unable to rebook your whole reservation you will be responsible for each night not re-booked.
-Guests will be responsible for the fully reserved date(s) regardless of late arrival or early departure.
-We are not responsible for inclement weather.

HOLIDAYS:
One month's notice of cancellation required for Easter, Indian Market, Thanksgiving, Christmas and New Year's holiday reservations. Please note that Holiday & Indian Market Rates are the same as our May-Oct rates.




The Madeleine • info@madeleineinn.com • (505) 982-3465 or 1-888-877-7622 • 106 Faithway Street, Santa Fe New Mexico 87501

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